Customer relationship management

I think it’s safe to say that we’re living in a very difficult and challenging economic time.  All around us, there are stories of companies closing their doors due to depreciated revenues, mergers and acquisitions taking place to absorb the incredible amount of talent that’s being driven into the streets, etc.  In this type of economy, solutions and innovations take on a new, desperate edge.  Differentiation becomes the key to success as companies have to scrape for every dollar that appears on the horizon.  With this somewhat dire picture in mind, IDC presented their vision for where they felt Information Technology was going (from a spend/allocations standpoint) and what some of the game-changers would potentially be.

Let’s dig in…

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